Warranty Policy

Product damaged during normal use?

THANK YOU FOR ENJOYING BUYING THE COOL PRODUCTS WE BUILD.


WARRANTY NOTE

The warranty period is calculated from the time the customer signs for the package and receives the product, not from the date of purchase by the customer.

The warranty period for each retrofit kit is different, please check the list below to see the warranty period for the retrofit kit you purchased.

The warranty policy does not cover normal wear and tear over time and man-made or accidental damage.

At present, all Accsori’s orders are shipped from China, and in the future, overseas warehouses may be developed for delivery, so that customers can receive items faster.


WARRANTY PERIOD FOR EACH RETROFIT KITS

AP1001 Retrofit Kits All Series Products – 3 Month Warranty.

AP3003 Retrofit Kits All Series Products – 6 Month Warranty.

AP6006 Retrofit Kits All Series Products – 3 Month Warranty.

RM1001 Retrofit Kits All Series Products – 3 Month Warranty.

RM5005 Retrofit Kits All Series Products – 3 Month Warranty.

RM7007 Retrofit Kits All Series Products – 6 Month Warranty.

RM7009 Retrofit Kits All Series Products – 6 Month Warranty.

RM8009 Retrofit Kits All Series Products – 3 Month Warranty.

RM9005 Retrofit Kits All Series Products – 6 Month Warranty.

RM9007 Retrofit Kits All Series Products – 3 Month Warranty.

RM9008 Retrofit Kits All Series Products – 6 Month Warranty.

RM9009 Retrofit Kits All Series Products – 6 Month Warranty.

Separate replacement bands are not covered by the warranty, the warranty policy only covers the retrofit kits.


CANCEL ORDER

Once the Order/Product has been dispatched, the order cannot be cancelled or amended.

Customers can only wait for the Order/Product to arrive and sign for receipt before contacting our customer service team for assistance.

Unshipped orders support unconditional cancellation of orders.


ORDER/SHIPPING/DELIVERY CONFIRMATION

Customers will receive our order confirmation email immediately after purchase, which contains information such as your delivery address and items. Once the customer receives the email, it indicates that the purchase has been successful.

Immediately after delivery, we will send an order-delivered email to the mailbox reserved in the customer’s order information. The email contains the name of the logistics company responsible for transportation/item information/logistics tracking number/logistics tracking address.


CONSUMERS ONLY

Accsori only sells and ships products to end-user customers, if we suspect that you are purchasing products with the intention of purchasing them for business or professional purposes / are not a genuine customer or are attempting to exercise your right of cancellation in any unlawful manner. We reserve the right to refuse or cancel your order.

In such cases, Acccsori shall notify the Customer by email that their order is not accepted and shall also issue a refund for the non-accepted order.


TAXE

Prices on the Accsori official website do not include any taxes, nor do we charge any taxes on orders.

However, we cannot guarantee whether the customs authorities of the customer’s country will charge taxes on the order.

It is the customer’s responsibility to pay any customs fees, import duties or taxes that may be imposed by your country’s customs authorities.


PROMO CODES/PROMOTIONS

We may release promo codes/promotions/holiday promotions/special discounts for a certain customer group from time to time.

Promo Codes should be entered during the checkout process to be valid.

Attempting to add a promo code after purchase or try contacting the customer service team to try to refund the discounted difference,will not be honored.


CONTACT INFORMATION

Customer service team working hours: GTM +08:00 9:00pm – 6:00pm

Usually our reply time is about 1 hour during working hours. If it is not within working hours, we will reply in time after work the next day.

We are a Chinese merchant, and the time zone of the customer may be reversed day and night. If you do not reply in time, please wait patiently. We will properly handle all customer problems, please do not worry.

Email: support@accsori.com

WhatsApp: +86 18126420664

Facebook chat: Accsori

Instagram chat: accsori_official

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